Hosted Vicidial: Managed Vicidial Hosting for Call Centers

What is a hosted Vicidial dialer?

A hosted Vicidial dialer gives you the full open-source Vicidial platform without running it yourself. We build the system, connect it to our Tier-1 routes and DID numbers, and look after it, while your managers work in the familiar Vicidial admin and your agents work from a browser. One team handles the dialer and the calls, so there’s nobody else to point fingers at. Still deciding? Compare hosted Vicidial vs self-hosting.

How long does it take to go live?

About 24 hours in most cases. Here’s how it goes:

1. Scoping. Tell us your seat count, campaign types (outbound, inbound or blended), destinations and the caller IDs you’ll use.
2. Quote. Pricing depends on seats and volume, and quotes usually come back the same day.
3. Build. We set up your Vicidial system, connect our SIP trunks and DIDs, and create your starting configuration with you.
4. Test and hand over. We run test calls with you and walk your admins through where everything lives.
5. Launch. Agents log in and start dialing.

What does our management cover?

• SIP trunk: our carrier-grade VoIP, already connected and configured
• IT support for your dialer
• Lead list management support
• Monitoring of your system
• WhatsApp live chat support, Monday to Friday, 9am ET to 9pm PT
• Consulting on campaigns and setup

What stays with you?

Your campaigns, scripts, agents and results, plus the compliance decisions behind them. You remain responsible for consent, scrubbing against the National Do Not Call Registry and applicable state lists, honoring opt-outs, calling-hour rules and keeping abandoned calls within legal limits. Vicidial’s DNC lists and drop-rate settings help you run a compliant program, but they don’t replace one. Only use caller IDs you own or are authorized to use.

Can you move my existing Vicidial system?

Yes. We migrate existing lists and campaigns from other Vicidial systems. Tell us what you run today when you request a quote, and we’ll plan the move around your calling schedule.

Will my team need to relearn anything?

Not much. If your team already knows Vicidial, the admin screens, campaigns and agent interface will look familiar. If you’re new to Vicidial, our consulting helps you set up campaigns, lists and dispositions that match how you sell. Agents just need a computer, a headset and a stable internet connection to work from the browser, whether they sit on your floor or at home.

Managed Vicidial Hosting, SIP Trunk Included

Our Vicidial hosting is fully managed: we build your Vicidial system, run it and look after it, so your team can focus on campaigns instead of servers. Most call centers are live in about 24 hours. Every hosted dialer runs on our own SIP trunks, already connected and configured, so there’s no bring-your-own-carrier setup to troubleshoot and one team owns both the dialer and the calls. Outbound calls are signed with STIR/SHAKEN, which helps receiving carriers authenticate your caller ID.

Already running Vicidial somewhere else? We offer migrations of your existing lists and campaigns, planned around your calling schedule. Support is available Monday to Friday, 9am ET to 9pm PT. Still weighing your options? Read our comparison of hosted Vicidial vs self-hosting before you decide.

Who it’s for

A hosted Vicidial dialer is for teams that want Vicidial’s depth without running servers:

• Growing call centers that have outgrown a starter dialer but don’t want to hire a Linux admin
• Outbound BPOs running several client campaigns, lists and caller IDs on one system
• Teams on self-hosted Vicidial who are done patching servers and chasing carrier issues
• Remote and work-from-home floors, including teams staffed with our BPO virtual assistants
• Call centers outside the US that dial US numbers