BPO Virtual Assistants for Call Centers

What are BPO virtual assistants?

Our BPO virtual assistants are remote team members based in the Philippines who do computer-based work from home for your business. They speak English and Tagalog, work full-time on USA or Australian hours, and fill roles from customer support and collections to bookkeeping, web development and QA. Terms are simple: no long-term contract and no minimum. Our assistants work as contractors, supervised by our management team and HR, so you get the extra hands without the extra HR work.

What roles can you fill?

• Customer support: customer service representative, technical support, chat support, email support, collections
• Admin and virtual assistance: general VA, executive assistant, data entry, appointment setter, calendar and email manager, transcriptionist
• Sales and marketing: telemarketer or sales rep, lead generation, social media manager, content writer, SEO specialist, email marketing
• Finance: bookkeeper, AP/AR clerk, payroll
• Healthcare admin: medical VA, medical billing and coding, insurance verification
• Creative and technical: graphic designer, video editor, web developer, IT helpdesk
• E-commerce and real estate: Shopify or Amazon VA, order processing, real estate VA
• Management: team leader or supervisor, QA analyst, trainer, WFM analyst, recruiter or HR assistant

How do you choose the right person?

1. A 3-step interview. Every candidate goes through our 3-step interview process before we put them forward.
2. Your interview. You can interview candidates yourself, so the final say is yours.
3. A data security agreement. Every assistant signs one before starting.

How do I get started?

1. Tell us what you need: the roles, how many people, your time zone and hours, and the tools you use.
2. Get your quote. Quotes usually come back the same day.
3. Meet your candidates and pick the people you want.
4. Onboard. You share your processes and training, and onboarding usually takes up to a week.

What if someone isn’t working out?

Tell us. If an assistant doesn’t perform, we line up interviews for a replacement as soon as you ask. Our management team and HR handle the people side, so your team leads can stay on the floor.

What about compliance and data?

• Calling roles: telemarketing, sales and appointment-setting work has to follow the TCPA, the Telemarketing Sales Rule, the National Do Not Call Registry and state telemarketing laws. That means calling only people with the right consent, scrubbing lists against the National DNC Registry, your internal list and applicable state lists, honoring opt-outs right away, respecting calling hours and using accurate caller ID. Responsibility for consent and list scrubbing stays with the business running the campaign, so build your policies into onboarding and QA.
• Healthcare roles: before an assistant touches patient or insurance information, make sure your own privacy policies, access controls and any agreements your regulations require are in place. Tell us about the data involved when you request a quote.
• Data security: every assistant signs a data security agreement with us. For payment data or other sensitive information, set access to match the rules that apply to you, and talk to your own counsel about your programs.

Who it’s for

BPO virtual assistants from Connectivity King are for teams that need capable hands without more desks:

• BPOs and call centers adding agents, team leads or QA as client programs grow
• US and Australian businesses that want remote help working their own hours
• Small teams that need one full-time assistant without a long-term contract
• Healthcare, real estate and e-commerce businesses that need back-office support
• Operations that want remote help without taking on hiring and HR administration
• Current Connectivity King customers who want people and telecom from one partner